Contact Us
Welcome to norvellar.
At norvellar, we are committed to providing clear, friendly and dependable customer support throughout your shopping experience.
Our online store specializes in Hair Clips, Hair Ties, and Headbands, offering thoughtfully selected hair accessories designed for everyday styling, personal expression and versatile looks.
If you have questions about a product, need assistance with an order or require after-sales support, our customer service team is available to help.
How We Can Help
Our customer support team can assist with questions related to our products, orders, shipping, returns, refunds and other shopping matters.
Product Support
If you would like additional information before placing an order, we can assist with products from our three main collections:
- Hair Clips
- Hair Ties
- Headbands
Depending on the product, we can also help with:
- Product details
- Product features
- Materials and components
- Dimensions and specifications
- Colours and designs
- Size information
- Fastening and fit information
- Styling information
- Cleaning and care instructions
- Usage information
- General product-related questions
Because individual hair accessories may have different sizes, materials, structures, fastening methods, care requirements and intended uses, we recommend reviewing the applicable product page before purchasing.
Hair Clips Support
Our Hair Clips collection may include decorative clips, claw clips, styling clips and other accessories designed for different hairstyles and styling occasions.
If you have questions about a hair clip product, we can assist with information such as:
- Product dimensions
- Materials and components
- Clip style and structure
- Product features
- Colour and design details
- Intended styling use
- Cleaning and care information
- General usage information
Individual hair clip products may vary in size, shape, material, grip strength and decorative design.
Before purchasing, please review the product details and specifications to confirm that the item is appropriate for your intended use and styling preferences.
Hair Ties Support
Our Hair Ties collection may include elastic hair ties, fabric-covered bands, decorative ties and other accessories designed for securing different hairstyles.
For these products, our team can assist with:
- Product dimensions
- Materials and components
- Elasticity and construction
- Product features
- Colour and design details
- Intended use
- Cleaning and care information
- Product-specific notes
Individual hair tie products may vary in size, stretch, thickness, material and decorative finish.
Please review the applicable product page before purchasing or using the product.
Headbands Support
Our Headbands collection may include casual headbands, fashion headbands, decorative headbands and other accessories designed to complement different hairstyles and outfits.
Our customer service team can assist with:
- Product dimensions
- Size and fit information
- Material and structure
- Design details
- Comfort and wear information
- Cleaning and care instructions
- Intended use
- General product questions
Before purchasing, please review the applicable dimensions, materials, style details and intended use.
Customers should select products appropriate for their own styling preferences, comfort needs and intended occasions. Please follow any product-specific instructions or care guidance provided with the item and inspect products regularly for visible wear or damage.
Order Support
If you need assistance with an existing order, we can help with:
- Order status
- Order confirmation questions
- Shipping progress
- Delivery-related concerns
- Address-related issues
- Other order-related enquiries
To help us locate your order efficiently, please provide:
- Order number
- Email address used when placing the order
- Product name or relevant order information
Shipping Assistance
If you have questions about delivery or shipment progress, our team can assist with:
- Shipping information
- Tracking updates, when available
- Delivery status
- Shipping-related concerns
- Delayed or missing shipment enquiries
For additional information regarding processing and delivery, please review our Shipping Policy.
Returns, Refunds and After-Sales Support
If you need assistance after receiving your order, we can help with:
- Return requests
- Refund enquiries
- Exchange-related questions
- Damaged products
- Incorrect products
- Missing items or components
- Other product-related concerns
Before returning any product, please contact our customer service team first.
For faster assistance, please include:
- Order number
- Product name
- Reason for your request
- Photos or supporting information, when applicable
For complete return eligibility and procedures, please review our Return and Refund Policy.
Contact Information
For product, order, shipping, return, refund or other customer service enquiries, please contact:
Customer Support Email:
service@norvellar.com
When contacting us, please provide sufficient information about your request so our team can review it efficiently.
Company Information
Brand:
norvellar
Website:
norvellar.com
Legal Entity:
Shangrao Shuoqiao E-Commerce Co., Ltd.
Registered Address:
Jiangxi Province, Shangrao City,
Guangxin District,
Sanqingshan Middle Avenue No. 569,
Longhuwan Building 2,
Unit 1, Floor 1-1
Unified Social Credit Code:
91361121MAE948U3XF
Customer Support Email:
service@norvellar.com
norvellar.com is owned and operated by Shangrao Shuoqiao E-Commerce Co., Ltd.
The company is responsible for the operation of the online store, customer service, order coordination and related e-commerce activities.
Our Service Commitment
At norvellar, we are committed to providing:
- Clear information about Hair Clips, Hair Ties, and Headbands
- Transparent product specifications
- Convenient order assistance
- Helpful shipping support
- Clear return and refund information
- Responsive customer service
As our store develops, we will continue to update our product and customer service information so that it accurately reflects the products currently available through norvellar.
Thank you for choosing norvellar.