Terms & Conditions
Welcome to norvellar.
These Terms and Conditions govern your access to and purchases made through the norvellar online store.
By browsing our website, placing an order or using our shopping services, you agree to comply with these Terms and Conditions together with the other policies made available on our website.
Please read these terms carefully before completing a purchase.
1. About norvellar
norvellar is an online hair accessories store specializing in three primary product categories: Hair Clips, Hair Ties, and Headbands.
Our collection focuses on practical and stylish accessories designed for everyday styling, personal expression and versatile looks.
Our current product categories include:
- Hair Clips — Decorative hair clips, claw clips, styling clips and other hair accessories designed for different hairstyles and styling occasions.
- Hair Ties — Everyday hair ties, elastic bands and decorative hair accessories designed for comfortable styling and securing different hairstyles.
- Headbands — Fashionable and versatile headbands designed to complement different hairstyles, outfits and personal styles.
Product availability, materials, dimensions, colours, sizes, components, fastening methods, care requirements and specifications may vary by item.
Customers should review the individual product page for detailed information before purchasing.
The norvellar online store is operated by:
Brand:
norvellar
Website:
norvellar.com
Legal Entity:
Shangrao Shuoqiao E-Commerce Co., Ltd.
Registered Address:
Jiangxi Province, Shangrao City,
Guangxin District,
Sanqingshan Middle Avenue No.569,
Longhuwan Building 2,
Unit 1, Floor 1-1
Unified Social Credit Code:
91361121MAE948U3XF
Customer Support Email:
norvellar.com is owned and operated by Shangrao Shuoqiao E-Commerce Co., Ltd.
The company is responsible for the operation of the online store, customer service, order coordination and related e-commerce activities.
2. Use of Our Website
Customers may use norvellar.com for lawful shopping and informational purposes.
When using our website, you agree not to:
- Use the website for unlawful or fraudulent activities
- Attempt to interfere with website operation or security
- Submit false or misleading order information
- Attempt unauthorized access to website systems or customer information
- Use automated methods that unreasonably disrupt website functionality
We may take reasonable steps to protect our website, customers, transactions and business operations from misuse.
3. Product Information
We aim to provide clear and useful information about the products offered through our website.
Our products are primarily organized into:
- Hair Clips
- Hair Ties
- Headbands
Depending on the product, information may include:
- Product descriptions
- Product images
- Materials
- Dimensions
- Colours
- Sizes
- Components
- Fastening methods
- Usage information
- Cleaning and care information
- Other product specifications
Customers should review the information shown on the individual product page before purchasing.
Minor differences may occur between website images and the physical product because of factors such as screen settings, lighting, manufacturing variations, material characteristics or product updates.
4. Product Use and Guidance
Different hair accessories may have different materials, sizes, structures, fastening methods and intended uses.
Before using a product, customers should review applicable product information, including:
- Product specifications
- Material information
- Size information
- Cleaning and care instructions
- Usage recommendations
- Product-specific notices
Customers should select products appropriate for their hairstyle, comfort preferences and intended use.
Products should only be used for their intended purpose and according to applicable instructions.
5. Product Availability
Products displayed on our website are subject to availability.
Inventory levels may change, and the appearance of a product on the website does not guarantee that it will remain available.
If a product becomes unavailable after an order has been submitted, we may contact the customer to:
- Provide updated availability information
- Offer an available alternative where appropriate
- Cancel the unavailable item
- Issue an applicable refund
Any available resolution will depend on the circumstances of the order.
6. Pricing
Product prices are displayed on norvellar.com.
The final amount payable for an order will be shown during checkout before the purchase is submitted.
Depending on the order and destination, the final total may include:
- Product price
- Shipping charges
- Taxes, where applicable
- Other charges disclosed during checkout
Prices may be changed from time to time.
7. Promotions and Discounts
From time to time, norvellar may offer:
- Promotional prices
- Discount codes
- Limited-time offers
- Other promotional benefits
Promotions may be subject to specific conditions, including eligibility requirements, product restrictions, expiration dates or usage limits.
Unless otherwise stated, promotions cannot necessarily be combined.
8. Placing an Order
To place an order, customers must provide information reasonably required to complete the transaction.
This may include:
- Customer name
- Email address
- Telephone number
- Billing information
- Shipping address
- Selected products
- Payment information
Customers are responsible for ensuring that the information provided during checkout is accurate and complete.
9. Order Confirmation and Acceptance
After an order is submitted, customers may receive an electronic order confirmation.
An automated order confirmation acknowledges that we have received the order but may not necessarily represent final acceptance in every circumstance.
An order may require review for matters such as:
- Payment authorization
- Product availability
- Shipping availability
- Incorrect pricing or product information
- Fraud prevention or transaction security
10. Payment
Available payment methods are displayed during checkout.
Payments may be processed by authorized third-party payment service providers.
By submitting payment information, you confirm that:
- The information provided is accurate
- You are authorized to use the selected payment method
- Sufficient funds or credit are available where applicable
- The payment provider may perform verification or security checks
Where payments are handled by third-party payment providers, norvellar generally does not receive or store complete payment card numbers or complete card security codes on its own systems.
11. Fraud Prevention and Order Verification
To protect customers and our online store, certain orders may be subject to transaction verification or security review.
We reserve the right, subject to applicable law, to refuse or cancel transactions reasonably identified as:
- Unauthorized
- Fraudulent
- Abusive
- Associated with invalid payment information
- Otherwise inconsistent with these Terms and Conditions
12. Order Changes and Cancellations
If you need to request a change or cancellation, contact us as soon as possible after submitting the order.
Customer Support Email:
Whether an order can be changed or cancelled depends on its processing status.
13. Shipping and Delivery
Orders are shipped according to our Shipping Policy.
Shipping availability, methods and estimated delivery times may depend on:
- Destination
- Carrier availability
- Package characteristics
- Product type
- Customs procedures
- Local delivery conditions
Delivery estimates are not guaranteed unless expressly stated otherwise.
14. International Orders
Orders shipped internationally may be subject to:
- Customs procedures
- Import regulations
- Duties
- Taxes
- Handling charges
- Local delivery requirements
Customers may be responsible for applicable charges imposed by destination authorities where applicable.
15. Returns, Refunds and Exchanges
Return, refund and exchange requests are handled according to our Return and Refund Policy.
Customers should contact our customer service team before returning any product.
When requesting assistance, please provide:
- Order number
- Email address used during checkout
- Product information
- Reason for the request
- Photos or supporting information, when applicable
Customer Support Email:
16. Damaged, Defective, Incorrect or Incomplete Orders
Customers should inspect products after delivery.
If an order arrives damaged, defective, incorrect or incomplete, please contact us as soon as reasonably possible.
Depending on the issue, we may request:
- Order number
- Description of the problem
- Product photographs
- Packaging photographs
Our customer service team will review the available information and provide an appropriate resolution.
17. Customer Responsibilities
When purchasing or using products from norvellar, customers are responsible for:
- Reviewing product descriptions before purchasing
- Reviewing materials, sizes, colours and specifications
- Selecting products suitable for intended use
- Providing accurate order and shipping information
- Following product care instructions
- Using products only for their intended purpose
- Keeping relevant order information for customer service purposes
18. Website Content
The text, graphics, product images, brand materials, website design and other content appearing on norvellar.com may be protected by intellectual property laws.
Unless otherwise permitted by law or authorized by the relevant rights holder, website content may not be reproduced, republished, distributed or commercially exploited without appropriate authorization.
19. Third-Party Services
To operate our online store, we may work with third-party service providers for functions such as:
- Payment processing
- Website hosting
- E-commerce technology
- Shipping and logistics
- Analytics
- Advertising
- Customer support
- Fraud prevention
Third-party services may operate under their own terms, privacy policies and service conditions.
20. Privacy
Personal information provided through our website is handled in accordance with our Privacy Policy.
Information may be processed where necessary to:
- Complete transactions
- Fulfil orders
- Arrange shipping
- Provide customer support
- Maintain website security
- Meet applicable legal requirements
- Support analytics and advertising activities where permitted
21. Service Availability
We aim to keep our website accessible and functioning properly.
Temporary interruptions may occur due to:
- Maintenance
- Technical issues
- Service provider interruptions
- Security measures
- Updates
- Events outside our reasonable control
22. Limitation of Responsibility
To the extent permitted by applicable law, norvellar is not responsible for losses or delays caused solely by circumstances outside our reasonable control, including events involving carriers, customs authorities, telecommunications providers, payment providers or other independent third parties.
23. Changes to These Terms
We may revise these Terms and Conditions from time to time to reflect:
- Changes to our services
- Changes to website functionality
- Business updates
- Legal requirements
- Policy updates
The revised version will be made available through our website.
24. Related Policies
These Terms and Conditions should be read together with other policies available on our website, including:
- Privacy Policy
- Shipping Policy
- Return and Refund Policy
- Payment and Security Policy
- Your Privacy Choices, where available
25. Contact Us
If you have questions about these Terms and Conditions, a product, an order, payment, shipping, returns or other customer service matters, please contact us.
Brand:
norvellar
Website:
norvellar.com
Legal Entity:
Shangrao Shuoqiao E-Commerce Co., Ltd.
Registered Address:
Jiangxi Province, Shangrao City,
Guangxin District,
Sanqingshan Middle Avenue No.569,
Longhuwan Building 2,
Unit 1, Floor 1-1
Unified Social Credit Code:
91361121MAE948U3XF
Customer Support Email:
service@norvellar.com
norvellar.com is owned and operated by Shangrao Shuoqiao E-Commerce Co., Ltd.
The company is responsible for the operation of the online store, customer service, order coordination and related e-commerce activities.
Thank you for visiting and shopping with norvellar.