Shipping Policy
At Norvellar, we are committed to providing clear and practical information about the processing, shipping and delivery of customer orders.
This Shipping Policy applies to purchases of Hair Clips, Hair Ties, and Headbands products made through norvellar.com.
Please review this policy before placing your order.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Business days are Monday through Friday, excluding public holidays.
During order processing, we may:
- Verify order and payment information
- Confirm product availability
- Prepare and package products
- Arrange shipment with an available delivery provider
Processing times may occasionally be extended because of product availability, order volume, public holidays, inventory verification or other operational circumstances.
Order processing time is separate from the estimated delivery time.
Once an order has been dispatched, available shipping confirmation and tracking information will be sent to the contact details provided during checkout.
2. Shipping Availability
Norvellar ships to destinations supported by our available shipping and delivery services.
Shipping availability may depend on:
- Destination country or region
- Delivery address
- Product size and weight
- Packaging requirements
- Available logistics services
- Local delivery restrictions
Customers can confirm whether delivery is available to their location during checkout.
Orders may be fulfilled from our own or partner fulfillment facilities depending on product availability, inventory location, and the delivery destination. Some orders may be fulfilled internationally or from facilities located outside the customer's destination country.
Products from the same order may occasionally be shipped from different fulfillment locations and may arrive in separate packages. We do not represent all orders as being shipped from a local warehouse.
3. Shipping Methods and Costs
Available shipping methods and applicable shipping charges may vary depending on the destination and products included in the order.
Because our collections include different types of hair accessories such as Hair Clips, Hair Ties and Headbands, shipping arrangements may vary according to product quantity, package size, packaging requirements and destination.
Available shipping methods and charges will be displayed during checkout before payment is completed.
4. Estimated Delivery Time
After an order has been processed and shipped, the estimated delivery time is generally 7–20 business days.
The estimated delivery period begins after the order has been dispatched and does not include the 1–3 business day processing period.
Delivery times may vary depending on:
- Destination country or region
- Carrier availability and transportation schedules
- Customs clearance
- Local delivery conditions
- Public holidays
- Severe weather
- High-volume shopping periods
- Remote delivery locations
- Events outside the reasonable control of Norvellar or the carrier
All delivery timeframes are estimates and do not constitute guaranteed delivery dates.
5. Shipping Confirmation and Tracking
After an order has been dispatched, shipping confirmation will be sent using the contact information provided during checkout.
Where tracking is available, customers may receive a tracking number or tracking link.
Please allow reasonable time for the carrier’s tracking system to update.
If you cannot locate your tracking information or have questions about your shipment, please contact:
Customer Support Email:
service@norvellar.com
Please include your order number when requesting assistance.
6. Shipping Address Accuracy
Customers are responsible for providing complete, accurate and deliverable shipping information during checkout.
Please carefully verify:
- Recipient name
- Street address
- Apartment, unit or building information
- City
- State, province or region
- Postal or ZIP code
- Country
- Telephone number or other delivery contact information
Incorrect or incomplete information may result in delays, failed delivery attempts or returned packages.
If you notice an error after placing an order, please contact us as soon as possible.
7. Multiple Packages
Products from the same order may occasionally be shipped separately because of:
- Product availability
- Package dimensions
- Product quantity
- Warehouse arrangements
- Packaging requirements
- Differences between product types
If an order is divided into multiple shipments, each package may have separate tracking information and may arrive at a different time.
Receiving one package does not necessarily mean that the remaining products have been omitted.
8. Customs, Import Duties and Taxes
International orders may be subject to customs inspections, import duties, taxes, brokerage fees, handling charges or other fees imposed by the destination country or local authorities.
Unless otherwise clearly stated during checkout, these charges are generally the responsibility of the recipient.
Customs procedures are controlled by local authorities.
Norvellar does not control customs processing times or charges imposed by customs authorities, carriers or local governments.
9. Delayed Shipments
Although we work with available logistics providers to arrange delivery efficiently, occasional delays may occur because of:
- Carrier disruptions
- Customs procedures
- Severe weather
- Public holidays
- Transportation interruptions
- High shipping volumes
- Remote delivery locations
- Incorrect delivery information
- Local delivery restrictions
If tracking information has not meaningfully updated for an extended period or your order has not arrived within the expected timeframe, please contact:
Please provide your order number so our customer service team can review the available shipment information.
10. Lost Packages
If you believe that a shipment may have been lost, please contact our customer service team.
We may review:
- Tracking history
- Carrier records
- Delivery status
- Shipping address
- Order information
Where appropriate, we may contact the applicable delivery provider to investigate the shipment.
11. Packages Marked as Delivered
If tracking indicates that a package has been delivered but you cannot locate it, please first check:
- Your mailbox or designated delivery area
- Front, side or rear entrances
- Household members
- Neighbours
- Building management, reception or mailroom
- Information provided by the local delivery carrier
If the package still cannot be located, please contact us with your order number and available tracking information.
12. Damaged Packages or Products
Please inspect your order as soon as reasonably possible after delivery.
If a package or product arrives damaged, defective, incomplete or different from the product ordered, please contact us and provide:
- Order number
- Product name
- Description of the issue
- Clear photographs of the product
- Photographs of the packaging
Please keep the product and original packaging until our customer service team has reviewed the request.
Depending on the circumstances and applicable policies, an appropriate resolution may include replacement, refund or another available remedy.
13. Incorrect or Missing Items
If your shipment contains an incorrect product or appears to be missing an item, please contact our customer service team.
Please provide:
- Order number
- Product name
- Description of the issue
- Details of any missing item
- Photographs where applicable
Our team will review the order and provide applicable assistance.
14. Order Changes and Cancellations
If you need to request an address change, order modification or cancellation, please contact us as soon as possible after placing your order.
We will make reasonable efforts to accommodate eligible requests before shipment processing.
Once an order has been processed or dispatched, changes or cancellations may no longer be possible.
15. Returned or Undeliverable Packages
A shipment may be returned to the sender if:
- The delivery address is incomplete or incorrect
- Delivery attempts are unsuccessful
- The recipient refuses the shipment
- The package is not collected when required
- Local delivery requirements cannot be completed
If a package is returned as undeliverable, please contact our customer service team.
16. Contact Us
For questions concerning order processing, shipping, tracking, delivery delays, damaged packages, missing products or other shipping-related matters, please contact:
Customer Support Email:
service@norvellar.com
When contacting us about an existing order, please include:
- Order number
- Email address used during checkout
- Product name
- Brief description of the issue
17. Company Information
Brand:
Norvellar
Website:
norvellar.com
Legal Entity:
Shangrao Shuoqiao E-Commerce Co., Ltd.
Registered Address:
Jiangxi Province, Shangrao City,
Guangxin District,
Sanqingshan Middle Avenue No.569,
Longhuwan Building 2,
Unit 1, Floor 1-1
Unified Social Credit Code:
91361121MAE948U3XF
Customer Support Email:
service@norvellar.com
norvellar.com is owned and operated by Shangrao Shuoqiao E-Commerce Co., Ltd.
The company is responsible for the operation of the online store, customer service, order coordination and related e-commerce activities.
Our Shipping Commitment
At Norvellar, we aim to provide clear order information, transparent delivery estimates and dependable shipping support for purchases across our Hair Clips, Hair Ties, and Headbands collections.
Thank you for shopping with Norvellar.