Privacy Policy
At norvellar, we respect your privacy and recognize the importance of handling personal information responsibly.
This Privacy Policy explains how information may be collected, used, disclosed, retained and protected when you visit norvellar.com, purchase our products, communicate with our customer service team or otherwise interact with our online store.
It also explains the choices and rights that may be available to you under applicable privacy laws.
By accessing or using our website, you acknowledge this Privacy Policy.
1. Who We Are
norvellar is an online hair accessories store offering thoughtfully selected products designed for everyday styling, personal expression and versatile looks.
Our current product collection is organized into three primary categories:
- Hair Clips — Decorative hair clips, claw clips, styling clips and other hair accessories designed for everyday hairstyles and different styling occasions.
- Hair Ties — Everyday hair ties, elastic bands and decorative hair accessories designed for comfortable styling and securing different hairstyles.
- Headbands — Fashionable and versatile headbands designed to complement different hairstyles, outfits and personal styles.
Product availability, materials, dimensions, colours, sizes, components, fastening methods, care requirements and individual specifications may vary.
Customers should review the relevant product page for detailed information before purchasing.
2. Information We May Collect
The information we collect depends on how you interact with our website and services.
We may collect information that you provide directly to us, information generated through your use of our website and certain information provided by service providers involved in operating our store.
Information You Provide When Ordering
When you place or attempt to place an order, we may collect information such as:
- Name
- Email address
- Telephone number
- Billing address
- Shipping address
- Products ordered
- Order value
- Order history
- Delivery information
- Other information necessary to complete the transaction
We use this information to process purchases, fulfil orders, arrange delivery, communicate about transactions and provide customer support.
Payment Information
Payments may be processed through third-party payment service providers.
Depending on the payment method selected, the payment provider may process information such as payment card details, billing information, account information or transaction information.
Where payments are handled by third-party payment providers, norvellar generally does not receive or store complete payment card numbers or complete card security codes on its own systems.
Payment service providers process payment information according to their own security procedures, terms and privacy policies.
Customer Service Information
When you communicate with us, we may collect information contained in your enquiry, including:
- Name
- Email address
- Order number
- Product information
- Message content
- Photos or other information you choose to provide
- Information relating to returns, refunds or other customer service requests
We use this information to respond to enquiries and provide requested assistance.
Customer Service Email:
service@norvellar.com
Website and Device Information
When you visit our website, certain technical information may be collected automatically.
Depending on the technologies used, this may include:
- IP address
- Browser type
- Device type
- Operating system
- General location information derived from an IP address
- Pages viewed
- Referring pages
- Website interaction information
- Session information
- Date and time of visits
- Cookie or similar technology identifiers
This information may help us operate our website, understand how it is used, improve performance, maintain security and measure advertising effectiveness.
3. How We Use Personal Information
We may use personal information where reasonably necessary to operate and improve our online store.
This may include using information to:
- Process and fulfil customer orders
- Process or facilitate payments
- Arrange shipping and delivery
- Provide order confirmations and updates
- Respond to product questions
- Provide customer service
- Handle returns and refund requests
- Detect and prevent fraudulent or unauthorized transactions
- Maintain website functionality and security
- Improve our products and online shopping experience
- Analyse website traffic and performance
- Measure advertising and marketing effectiveness
- Maintain business and transaction records
- Meet applicable legal, regulatory or compliance requirements
Where required by applicable law, we rely on an appropriate legal basis for processing personal information.
4. How We Share Information
We may disclose information to third parties where reasonably necessary to operate our website, fulfil orders, provide customer support, process transactions, perform analytics or comply with applicable legal requirements.
Categories of third parties may include:
- Payment service providers
- Shipping and logistics companies
- E-commerce service providers
- Website hosting providers
- Cloud and technology providers
- Analytics providers
- Advertising service providers
- Fraud prevention providers
- Customer service providers
- Professional advisers
- Government or regulatory authorities where legally required
We only provide information that is reasonably necessary for the applicable service or purpose.
5. Advertising and Analytics
We may use analytics and advertising technologies to better understand website activity and evaluate the performance of our marketing campaigns.
These services may process certain information such as:
- IP address
- Device information
- Browser information
- Cookie identifiers
- Advertising identifiers
- Website interactions
- Pages viewed
- Advertising interactions
- General location information
Depending on applicable law and the technologies involved, certain advertising-related disclosures may be considered a “sale,” “sharing” or use of personal information for targeted advertising.
Where required, customers may be provided with applicable privacy choices regarding these activities.
6. AppLovin
norvellar may use services provided by AppLovin in connection with advertising, campaign measurement, attribution, analytics or advertising performance.
Depending on the services used, AppLovin may process certain information related to devices, advertising interactions, website activity or other information necessary to provide its advertising and analytics services.
AppLovin handles information according to its own privacy practices.
For more information about AppLovin’s collection and use of your information visit:
https://legal.applovin.com/privacy
Where required by applicable privacy laws, relevant choices regarding advertising technologies may be provided through our website or other applicable mechanisms.
7. Cookies and Similar Technologies
norvellar.com may use cookies, pixels, tags, local storage and similar technologies.
These technologies may be used to:
- Enable website functionality
- Remember customer preferences
- Maintain shopping cart functionality
- Understand website usage
- Improve website performance
- Detect security issues
- Measure traffic
- Analyse advertising performance
- Support marketing and advertising activities
Some cookies may be placed directly by our website, while others may be provided by third-party service providers.
You may be able to manage cookies through your browser settings or through privacy controls made available on our website.
Disabling certain cookies may affect the operation of some website features.
8. Online Advertising Choices
Depending on your location and applicable law, you may have choices regarding certain analytics, advertising or targeted advertising activities.
Available options may include:
- Adjusting browser cookie settings
- Using available cookie preference controls
- Managing advertising preferences through your device
- Using our available privacy request mechanisms
- Opting out of certain forms of targeted advertising where required by law
Where available, please refer to our privacy preference tools provided on the website.
9. Data Security
We use reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss or misuse.
We also work with service providers that maintain security measures appropriate to the services they provide.
However, no website, internet transmission, payment system or electronic storage method can be guaranteed to be completely secure.
Customers should also take reasonable steps to protect their own account information, devices and passwords.
10. Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected.
Retention periods may depend on factors such as:
- Order fulfilment
- Customer service requirements
- Return and refund processing
- Transaction records
- Fraud prevention
- Dispute resolution
- Accounting requirements
- Legal or regulatory obligations
When information is no longer reasonably necessary, it may be deleted, anonymized or otherwise handled in accordance with applicable requirements.
11. Your Privacy Rights
Depending on where you live and the laws that apply, you may have certain rights regarding your personal information.
These rights may include the ability to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Obtain information about how your data is processed
- Request a copy of certain personal information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Opt out of certain targeted advertising activities
- Opt out of certain sales or sharing of personal information where applicable
- Manage marketing communication preferences
Privacy rights vary by jurisdiction and may be subject to legal exceptions.
To submit a privacy request, please contact:
We may need to verify certain information before completing a request in order to protect customer information from unauthorized disclosure.
12. Children's Privacy
norvellar offers hair accessories across Hair Clips, Hair Ties, and Headbands.
These products are offered for purchase by adult customers and individuals interested in personal styling and fashion accessories.
Our website, online store, checkout services and customer service functions are intended for adults and individuals legally able to make purchases.
We do not knowingly request or collect personal information directly from children in circumstances prohibited by applicable privacy laws.
If a parent or guardian believes that a child has provided personal information to us without appropriate authorization, please contact:
We will review the request and take appropriate action where required by applicable law.
13. International Data Processing
Because we operate an online store and may use service providers located in different countries or regions, personal information may be processed outside the country in which a customer lives.
Where required, we take reasonable steps to use appropriate safeguards when information is transferred internationally.
The privacy and data protection laws of another jurisdiction may differ from those in your country or region.
14. Third-Party Websites and Services
Our website may contain links to websites, platforms, payment services or other services operated by third parties.
Third-party services operate independently and maintain their own privacy practices.
This Privacy Policy does not govern the collection or use of information by third parties on their own websites or services.
We recommend reviewing the relevant privacy policy before providing personal information to a third-party service.
15. Marketing Communications
Where permitted, we may send customers service-related or marketing communications.
Service communications may include:
- Order confirmations
- Shipping notifications
- Transaction information
- Customer service responses
- Important account or policy notices
Where marketing communications are offered, customers may be able to unsubscribe through the method provided in the communication or by contacting us.
Unsubscribing from promotional communications does not necessarily prevent receipt of necessary transactional or service-related messages.
16. Changes to This Privacy Policy
We may revise this Privacy Policy when our services, technologies, business practices, legal requirements or privacy practices change.
When updates are made, the revised version will be published on this page.
We encourage customers to review this Privacy Policy periodically to remain informed about our privacy practices.
17. Contact Us
If you have questions regarding this Privacy Policy, how personal information is handled or a privacy request, please contact us.
Brand:
norvellar
Website:
norvellar.com
Legal Entity:
Shangrao Shuoqiao E-Commerce Co., Ltd.
Registered Address:
Jiangxi Province, Shangrao City,
Guangxin District,
Sanqingshan Middle Avenue No.569,
Longhuwan Building 2,
Unit 1, Floor 1-1
Unified Social Credit Code:
91361121MAE948U3XF
Customer Support Email:
service@norvellar.com
norvellar.com is owned and operated by Shangrao Shuoqiao E-Commerce Co., Ltd.
The company is responsible for the operation of the online store, customer service, order coordination and related e-commerce activities.
We will review privacy-related enquiries and respond in accordance with applicable requirements.